What’s your return policy?
All sales are final. We want your experience to be the best so if you have any concerns or issues be contact firstname.lastname@example.org
When will my order arrive?
We generally ship orders within 1-2 business days of receiving them. Once shipped, UPS will deliver your order in between 1 and 3 business days, depending on your location. You can view view the UPS Transit Time Map above.
How can I track my order?
Once your order is in transit, an automated email will be sent to the email provided at checkout with the tracking number.
How are your bagels shipped?
Bagels are shipped frozen with both dry ice and frozen ice packs. It’s okay (and totally normal!) if the dry ice has dissipated and the ice packs have thawed while in transit as long as the bagels are frozen or cool to the touch. Simply place bagels into your freezer until you’re ready to eat.
Do you ship internationally?
We can only ship to the 50 U.S states. We cannot ship internationally as our bagels will not make it safe, intact and in a timely manner.
Can I order 1 or two packs of bagels instead of 3?
Three packs of bagels is the minimum amount that we can ship to any one address. All of our items are shipped in quantities of three to ensure our shipping box is full. This helps to prevent the risk of shifting and thawing while in transit.
Product and Nutritional Information
Are your products certified gluten-free?
Yes, we are certified gluten-free by Gluten Free Certification Organization.
Do your products contain allergens?
All of our products are Free from the Top 8 Allergens (peanuts, tree nuts, eggs, wheat, milk, soy, fish and shellfish, and corn). In following the EU’s guidelines, we’re also Free from sesame seeds, mustard, celery and sulfites. Our products are made in a dedicated Top Allergen free facility.
How often do you send out for allergen testing?
We send out third party testing for all claimed allergens, semi-annually.
Are you Kosher?
Yes, we are certified through Kof-K Certification.
How do you prepare a bagel?
First off, our bagels can not be thawed on the counter top! Since we do not use any preservatives in our products, our bagels will remain hard if you let them thaw. Make sure that they remain in the freezer until you are ready to use them. Once you are ready to eat them, you may prepare them one or two ways:
- Microwave 60 seconds, slice and toast to your liking.
- Bake in the oven/toaster oven at 375 for 12-15 minutes
What is the shelf life for your bagels and bagel chips?
Our bagels are good for nine months, stored frozen. Our bagel chips are good for one year, stored at room temperature
Where can I find your bagels for purchase?
Suggestion for a retailer or bagel shop that you think would be a good fit for our products?
We highly recommend you speak with the store manager and let them know that you would like to purchase our products in their store. You can leave an information card and they will be able to contact us directly.